Frequently Asked Questions

Shipping times vary by service: Air Express takes 2-3 business days, Air Standard takes 5-7 business days, and Ocean Freight takes 14-21 business days. We also offer barrel shipping with flexible timelines.

You can track your shipment using our live tracking widget on the homepage. Simply enter your tracking number to see real-time updates from our Siboney Shipping system (Network ID: 15256). You'll receive status updates at every stage of your shipment.

We ship most personal items, household goods, electronics, and general merchandise. Prohibited items include hazardous materials, perishables without proper packaging, and items restricted by Dominican customs. Contact us for specific item inquiries.

Shipping costs are based on weight, dimensions, and service type. We calculate both actual weight and dimensional weight (length × width × height ÷ divisor), then charge based on whichever is greater. Use our quote calculator for instant estimates.

Yes! We provide complete customs clearance services including documentation, duty management, and coordination with Dominican customs. Our team ensures your shipment clears quickly and compliantly.

Absolutely! Our consolidation service combines multiple US purchases into one shipment, saving you money on shipping costs. Perfect for online shopping from multiple retailers.

Barrel shipping is our service for sending larger quantities of goods in barrels or containers. It's cost-effective for household items, groceries, and bulk shipments. We handle packing, shipping, and delivery to your door in Dominica.

Click the "Get Quote" button on our homepage or in the navigation. Enter your origin, destination, weight, and dimensions to receive instant quotes for all available shipping methods.

Yes, we offer cargo insurance to protect your shipment against loss or damage. Insurance rates vary based on declared value. Contact us for specific insurance quotes.

We accept all major credit cards, bank transfers, and cash payments at our Marigot location. Online payments can be made securely through our website.

Yes! We provide door-to-door service throughout Dominica. We can pick up your packages from your home and deliver completed shipments directly to your address.

Our team monitors all shipments through customs. If there's a delay, we'll contact you immediately and work to resolve any issues. We handle all communication with customs officials on your behalf.

We are open Monday-Friday from 8:00 AM to 5:00 PM, and Saturday from 9:00 AM to 2:00 PM. We are closed on Sundays and public holidays. For urgent matters, you can reach us via WhatsApp 24/7.

Yes! While we specialize in shipping to Dominica, we also offer export services from Dominica to the US and other international destinations. Contact us for specific routing and pricing information.

Customs clearance fees vary based on the type and value of goods. In addition to our service fee, you'll be responsible for any duties, taxes, and government fees. We provide transparent estimates before processing.

Prescription medications can be shipped but require proper documentation, including a copy of the prescription and doctor's letter. Over-the-counter medications have fewer restrictions. We recommend contacting us before shipping any pharmaceuticals.

Dimensional weight is calculated by multiplying length × width × height (in cm) and dividing by a standard divisor (typically 5000 for air freight). If dimensional weight exceeds actual weight, you'll be charged for the dimensional weight.

Claims must be filed within 30 days of delivery. Contact us immediately with your tracking number, photos of the damage, and proof of value. Our team will guide you through the claims process.

Yes! We provide special rates for businesses with regular shipping needs. Contact our business services team to discuss volume discounts and dedicated account management.

Address changes may be possible before the shipment arrives in Dominica. Contact us immediately if you need to modify the delivery address. Additional fees may apply depending on the shipment status.