Privacy Policy

Introduction

NorthEast Freight and Handling Services ("NEFHS", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our shipping services and visit our website. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our services.

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Create a shipment or request a quote
• Contact us for customer support
• Subscribe to our newsletter
• Fill out forms on our website

This information may include:

• Name and contact information (email, phone number, address)
• Shipping details (origin, destination, package contents)
• Payment information (credit card details, billing address)
• Identification documents (for customs clearance)
• Communication preferences

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address and location data
• Browser type and version
• Operating system
• Pages viewed and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

1.3 Tracking Information

When you use our shipment tracking services, we collect tracking numbers and access logs to provide you with real-time shipment updates and improve our services.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your shipping requests
• Provide customer support and respond to inquiries
• Send shipment notifications and tracking updates
• Process payments and prevent fraud
• Comply with customs and regulatory requirements
• Improve our website and services
• Send promotional communications (with your consent)
• Analyze usage patterns and trends
• Protect against unauthorized access and abuse

3. How We Share Your Information

We may share your information with:

3.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Shipping carriers and logistics partners (including Siboney Shipping)
• Payment processors
• Customs brokers
• Technology service providers
• Analytics providers

3.2 Legal Requirements

We may disclose your information when required by law, including:

• Compliance with legal obligations and court orders
• Customs and border control requirements
• Law enforcement requests
• Protection of our rights and property

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure payment processing (PCI DSS compliant)
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve user experience
• Deliver personalized content
• Track marketing campaign effectiveness

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Objection: Object to processing of your information
• Portability: Request transfer of your information
• Withdrawal: Withdraw consent for marketing communications

To exercise these rights, please contact us at info@nefhs.com. We will respond to your request within 30 days.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Shipping records are typically retained for 7 years for legal and tax purposes.

8. International Data Transfers

As a freight forwarding company, we transfer data internationally as part of our shipping operations. We ensure appropriate safeguards are in place when transferring data across borders, including contractual protections and compliance with applicable data protection laws.

9. Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Marketing Communications

With your consent, we may send you promotional emails about new services, special offers, and other information we think you may find interesting. You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: